Returns & Exchanges

Returns & Exchanges Policy

Thank you for shopping at Shaiie Nuture! We want to ensure that you are completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges

If you need to exchange an item for a different one, please contact us within 7  days of receiving your purchase. To be eligible for an exchange, your item must be unused, in the same condition that you received it, and in the original packaging.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable.

Contact Us

If you have any questions on how to return your item to us, contact us.

 

A Few reason to help tackle poverty in the Democratic Republic of Congo:

  • 2% of people in DRC are living in extreme poverty

  • In 2020, Concern World wide offered training and/or cash grants to help 15,000 people rebuild their livelihoods

  • Giving £12 could pay for a 13-day supply of therapeutic food for a malnourished child but what you can will also make a difference too.
Donate Today

How your donation is used - 81.9%

Almost 82 pence in every pound donated goes towards our emergency response and long-term development programmes, working together with people living in the most difficult situations to bring about lasting change to lives, livelihoods and communities.

How is the rest of your donations used.

  • 14.2% Fundraising

    This is money we spend to raise more funds for our overseas work.

  • 3.5%Policy, advocacy and campaigns

    Concern Worldwide invest money to campaign, lobby governments, run petitions and put pressure on decision-makers to tackle the underlying causes of extreme poverty and push for change.

  • 0.4%Governance

    These are funds we spend to ensure that Concern is compliant and adheres to the highest standards.

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